As stock markets plummet, businesses are suffering,
and our marketing agency has been heavily involved in helping organisations
communicate internally and externally through the issues they are facing.
While we deal with clients in sectors, such as
online retail and media, who have experienced significant increases in website
traffic, on average web traffic has fallen, as most industries experience a severe
hit in terms of enquiries, sales and
However, there is an opportunity among the chaos. For example, Google AdWords cost-per-click has been dropping in those sectors not looking to directly capitalise upon the pandemic and cutting back or pausing their AdWords budgets. If, like us, COVID-19 has you remotely working from home, why not take this time to regroup, take a step back and look at ways of improving your business while you might have more headspace than usual?
Here are five areas to help you structure your thoughts and hopefully inspire you to take some positive steps:
Update your website
One of the most important and useful ways to remote improve your
business is reviewing your website. Look at ways to improve it, update the
content, make it more effective in achieving its goals and boosting your Google
rankings. The work you put into your website now will help you navigate this
challenging period and come out the other side stronger.
fresh content, so go through your Google Analytics and update your webpages in
order of those that have been receiving the most traffic. Liven up the copy and
cross-reference against potential search keywords to make real improvements.
duration of dwell time on pages and get rid of pages that are receiving no
traffic nor offering much in terms of the user experience or visitor journey.
Some pages may even be acting as a distraction, creating a dead-end for your customers
on their path to your goal.
Once upon a
time you may have thrown your website up relatively quickly, duplicating
messaging along the way, so now is the time to rectify this and put some effort
into a rewrite. Wait for a moment when you are feeling creative, lock the kids or
the partner out of the room and get typing.
The look and
feel of your brand may have evolved and improved, leaving your website stuck in
the past and badly in need of a redesign. If you require help, we have the
right developer for every type of site and budget, with some able to completely
refresh the site within only a few weeks. Also, we can evaluate your website performance and conversion potential,
helping you to transform your sales and lead generation results.
Speed is one of the most critical metrics for your site. From the moment users connect to your website, you have around 3-5 seconds to capture their attention before they decide to either continue using your site or go with one of your competitors. Those 3-5 seconds can be one of the most crucial aspects of building and designing a website because they include the loading time of your site. If your website takes 5 seconds to load in the first place, you have already used up the potential attention span of your visitors, and you could be losing all of those customers who will not wait any longer.
Now may be the perfect time to add an e-commerce element to your website, offering a simple path for customers to find your business, learn about your products or services and make a purchase, all without any input from you. E-commerce websites can be an excellent method of creating a secondary revenue stream or passive income, and your web design company should be able to simply add e-commerce capabilities to your existing website or build a new purpose-built e-commerce website for you through an affordable creation solution.
Revisit your social media strategy
As more people are choosing to stay indoors, the visibility of your
business’ social media feeds may be increasing. Social pages are seeing
significant increases in traffic as people have more time to check feeds, create and share content. This
presents the opportunity for you to re-establish your organisation’s investment
in social media and consider how your business speaks to its audience and is
perceived by others. It goes without saying, your content should be empathetic,
but anything you can add to the conversation that can help others in some way
should be considered at this time.
Discounts and offers perform particularly well during challenging
periods, so show your support by offering savings to your customers while at
the same time keeping things moving as many pull back on spending. These
promotions can form a key element of your social media strategy until business
gets back to normal.
Social media and video are the perfect partnership, so now is the time to create your organisation’s video marketing strategy. For more tips on video marketing, click here.
Research your business’ visibility
Google My Business, Maps, Reviews and third-party listings up to date,
increasing your organisation’s online visibility during this period. Online
usage is going off the charts, and it has never been easier to optimise your
search using neo-SEO methods.
Your online search performance is one of the key elements that elevates
your brand above the competition, so you should be taking the journey on Google
that your customers will take and looking at ways of making the path as clear
and inviting as possible.
As Google constantly enhances its ability to ensure rankings are based on websites that invest resources into improving user experience, it makes it ever-tougher for traditional SEO agencies to confound the algorithms and bump their clients up the search rankings. This is bad news for traditional SEO agencies, but a huge opportunity for you.
Begin testing the water with Google AdWords
While there are more potential customers online at the same time many
organisations are reducing or freezing their AdWords budgets, this could the perfect
opportunity to finally put the time into setting up and dipping your toe into
Jon Kettle, owner, Taxicode: “It’s difficult to understand why some
businesses don’t use online advertising when it’s so clear it could improve
their income almost immediately. Test the water, then increase the budget if
and when you begin seeing the results. It could hardly be any simpler.“ Jon spends tens of thousands of pounds every month,
driving customers to his taxi app because the returns are higher than the cost
and are fully scalable. Like him, you can become an AdWords expert through
trial and error, beginning with a small budget and building it up as your confidence
The number of successful businesses we encounter as an agency that do not have any level of paid online advertising in place is astonishing. For many types of organisation, it is the cheapest, most manageable and scalable source of sales, leads and website traffic available. While some smaller businesses might think they don’t have a chance of cost-effectively competing with big-budget competitors Google ads, the world’s number one advertising platform has ensured no one is discouraged from signing up and sending them some money to promote their business. Google has algorithms in place to ensure that even modest budgets can generate some clicks and compete.
Develop an online crisis communications strategy
How you handle your communications during a crisis or turbulent time not only goes a long way to contributing towards the wellbeing of your employees and suppliers but can also be a decisive factor in whether your company survives and flourishes once the situation abates. Living in a digital age, we have never been better equipped to deal with such a crisis, with remote working and online communications allowing us to remain more connected to our crucial network and deliver messages to our customers, team and stakeholders with ease. Learn more about Crisis Communications by clicking here.
- Update your website content
- Revisit your social media strategy
- Research your business’ visibility
- Begin testing the water with Google AdWords
- Develop an online crisis communications strategy
If you are interested in help with updating your website during the ‘quarantime’ period, mention this blog to receive 25% discount.
Ian Hainey is a best-selling author and CEO of the marketing agency, Integrated Holistic Communications (iHC) and can be reached at email@example.com